Refund policy
Returns & Exchanges
We accept returns and exchanges within 15 days of receipt on eligible sealed products and supplies. Please contact us within 48 hours of delivery to ensure your request is approved. We can only accept returns for unopened and unused eligible items.
Please note: All TCG products and all plush items are FINAL SALE and cannot be returned or exchanged.
Original shipping charges are non-refundable. Customers are also responsible for all return shipping costs unless the return is due to an error by DX Games & More.
Return Process
To initiate a return:
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Contact us at dxgamesllc@gmail.com to let us know you would like to return an item.
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Package all returns carefully and securely in a box, bubble mailer, or the original packaging used to deliver the item.
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Include the original order invoice or a note with your Order ID inside the package.
Return to:
DX Games & More, LLC
1001 Welch Rd, Suite 101
Commerce, MI 48390
When your package is returned to us, we will email you to confirm receipt and process your approved refund or exchange. Please note that credit card refunds can take up to 10 business days to be posted to your account.
Damages and Shipping Issues
Please inspect your order upon receipt. If you receive an incorrect item or believe there is an issue unrelated to damage caused during shipping, please contact us immediately so we can evaluate the issue.
DX Games & More is not responsible for damage that occurs while a package is in transit or while in the possession of the shipping carrier. Shipping damage does not automatically qualify for a refund, replacement, exchange, or store credit from DX Games & More.
If your package or item arrives damaged as a result of shipping, a claim may need to be filed with the original shipping carrier. Depending on the carrier's policies, the claim may need to be filed by either the recipient or DX Games & More as the sender.
If the carrier requires DX Games & More to submit the claim, we will assist with filing the claim when appropriate. Any refund, replacement, reimbursement, or other resolution will be subject to the carrier's investigation, approval, coverage limits, and final determination. Filing a claim does not guarantee reimbursement.
Customers must retain all original packaging, boxes, shipping materials, labels, photographs of the damage, and any other documentation that may be required by the shipping carrier. Failure to retain these materials or provide requested documentation may result in the carrier denying the claim.
Please contact us promptly after delivery if you need assistance determining the appropriate carrier claim process.
Exceptions / Non-Returnable Items
The following items are FINAL SALE and cannot be returned or exchanged:
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All TCG products, including but not limited to Pokémon and other trading card game products, whether sealed or opened.
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All plush items.
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Custom products, including special orders and personalized items.
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Gift cards.
Please contact us if you have questions or concerns about whether a specific item is eligible for return.
Exchanges
The fastest way to ensure you get the item you want is to return the eligible item you currently have and, once the return is accepted, make a separate purchase for the new item.
If you are local to our store, you may bring an eligible, unopened item to our retail location for an exchange of the same item or a similar product up to the value of the original item.
TCG products and plush items are not eligible for returns or exchanges.
Refunds
We will notify you once we've received and inspected your return and let you know whether the refund has been approved.
If approved, you'll automatically be refunded to your original payment method within 10 business days. Original shipping charges are non-refundable and will not be included in your refund.
Please remember that it may take additional time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we've approved your return, please contact us at dxgamesllc@gmail.com.